Complaints

We want to put things right if we've let you down.

How to complain

Email support@addresserased.co.uk with:

• your name and order link (or the email you used)
• what went wrong
• what you'd like us to do about it

What happens next

We'll acknowledge your complaint within 2 working days. A senior member of the Sidekick Accounting team who wasn't involved in your order will look into it.

We aim to give you a full response within 4 weeks. If it will take longer, we'll tell you why and when to expect it.

If you're not satisfied

If you're not happy with our response, you can refer your complaint to our professional body, the Institute of Chartered Accountants in England and Wales (ICAEW). Find out how at icaew.com/complaints.

If your complaint is about how we've used your personal data, you can also contact the Information Commissioner's Office at ico.org.uk.